Customers must have an active Ethio Telecom number, provide a valid National ID፣ proof of Income and meet the credit score requirement. Be’Jae calculates credit scores based on mobile usage patterns, Telebirr activity, formal or informal income sources.Customers with higher usage and income will have higher scores. Customers with a monthly income below 10,000 ETB are currently not eligible for the service

Yes, customers without a formal monthly salary can still qualify if they can provide income verification.However, those with monthly income below 10,000 ETB are currently not eligible for the service.

The service is available at Ethio Telecom outlets(Arada and GurdShola Branches) where Be’Jae agents are stationed.

Currently our selection includes, Itel A70 , Samsung A06, Samsung A05S, Tecno Spark 20C , and models and brands vary based on availability.

Currently, Be’Jae’s financing service is limited to smartphones. Additional product categories will be introduced in the future.

Yes, customers must make an advance payment, which varies based on the phone category and payment plan and is between 20%-40% which will be collected via Telebirr. Please visit our outlets to get detailed information on this.

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Customers can choose from the 3 months, 6 months, 12 months plans and repayment can be made weekly or monthly via Telebirr.

At the time of purchase, customers choose a preferred payment schedule (weekly or monthly). To pay: Turn on mobile data. Log in to the Be’Jae customer app using the phone number and the PIN code sent during registration. Tap on “Make Payment”. Review the payment amount and tap “Pay Now”. Tap “Confirm”. On the final screen, enter your Telebirr PIN and tap “Send” to complete the transaction. The screen will also show Be’Jae’s merchant ID and the amount to be paid.

Yes, customers can make early payments before the exact due date. They should follow the same steps as regular payments

If customers are unable to complete their payments due to network issues, they must inform our call center before their payment deadline by making a call.

No, all payments must be made exclusively through Telebirr. If you do not already have a Telebirr account, you will need to open one to proceed with the device financing service.

Customers can view their balance, next payment and payment history through the Be’Jae mobile app.

No, the device financing service is interest free, however we have a small facilitation fee, subscription fee, and insurance fee and 15%VAT included on the total price of the device.

Missing a payment may result in device locking until the overdue amount is settled, a late payment penalty of 0.5% of the installment expected to be paid and a negative impact on your credit score, affecting future financing eligibility. When the device is locked, you will only be able to access the Be'Jae App and call our contact center 6074; all other phone features and services will be disabled.

If a customer fails to make a payment and their phone gets locked as a result, they will see a message on their screen. By tapping the Be'Jae app icon shown below the message, the customer will be able to access the app and complete the payment.

The financing plan includes insurance, which provides a one-time device replacement in case of loss or damage, subject to terms and conditions. Customers will file a claim at our 6074 contact center and process the claim at the Nyala Insurance outlet around Chichinya to present a police report in case of loss//theft or for verification in case of damage.

No, once the customer accepts the device, it cannot be returned. They must complete their remaining payment to fully own the device

No, customers must fully pay for their current device before applying for a new financing plan.

No, the device is linked to the registered customer’s phone number and cannot be transferred until the remaining payment is fully paid.